Ray Advertising is searching for a driven and articulate Quality Control Agent – U.S. Call Auditing (Night Shift) to join our team in a REMOTE/ WORK FROM HOME opportunity. 

This position involves the Night Shift from Monday to Saturday, 6 PM to 3 AM BD Time and the shift timing is NON-NEGOTIABLE.

About Us

Ray Advertising is a U.S.-centric performance marketing and lead generation company specializing in affiliate marketing, pay-per-call, and Lead Generation. We connect high-intent U.S. customers with businesses across multiple industries including insurance, home services, finance, legal and more. To maintain our reputation for quality and compliance, we are expanding our QA team to ensure every customer interaction meets our high standards.

Position Summary

We are seeking a sharp, analytical Quality Control Agent to audit incoming calls from U.S.-based consumers who are seeking products or services in verticals such as insurance, finance, legal, home services, nutra, and mass tort. Your core responsibility is to determine whether each call is valid, invalid, coached, or potentially fraudulent/scam based on specific campaign rules and client expectations. This is a remote, night shift position requiring high attention to detail, excellent listening skills, and strong English comprehension.

Key Responsibilities

• Audit Inbound Consumer Calls:
  Listen to recorded calls from U.S. consumers who have called in response to various marketing campaigns across insurance, finance, legal, health, and home services.

• Determine Call Validity:
  Analyze whether each call is valid (genuine customer interest), invalid (wrong intent or disqualified), coached (guided or misled responses) or scam/fraudulent (malicious or fake intent).

• Evaluate Against Client Guidelines:
  Cross-check every interaction against campaign-specific criteria including caller eligibility, product relevance, agent script adherence and compliance requirements.

• Apply U.S. Caller Psychology & Tone Analysis:
  Use knowledge of U.S. culture and linguistic cues to detect authenticity, intent, or signs of manipulation.
  
  

• Provide Objective Feedback:
  Flag problematic calls with clear documentation and escalate critical issues such as repeated coaching or fraud to QA supervisors.

• Maintain Organized QA Logs:
  Record each audit result in tracking sheets (Google Sheets or QA dashboards), including detailed notes for training and reporting.

• Spot Trends and Report Patterns:
  Identify recurring issues in call quality, customer behavior and contribute insights for continuous improvement.

• Collaborate with Supervisors and Teams:
  Work closely with campaign managers and QA leads to align on quality standards and campaign updates.

• Meet Daily Call Review Targets:
  Complete a set number of call audits per shift while maintaining high accuracy and consistency.

Required Qualifications 

Technical Skills:

• Proficiency in using Google Sheets, data entry/ reporting and basic Chatgpt.

Soft Skills:

• Excellent active listening and spoken English comprehension.

• Strong analytical thinking and attention to detail for assessing subtle communication cues.

• Ability to detect coaching, scam behavior or misleading tones during calls.

• High degree of independence and self-discipline to manage night shift responsibilities.

• Clear and concise written communication for feedback and reporting.

• Familiarity with U.S. customer service culture, slang, tone and communication norms is a strong advantage.

Experience and Education

Experience:

• 1–2 years of experience in quality assurance, call auditing, or BPO QA/QC roles is preferred.

• Experience working with international clients, especially U.S.-based consumers, is highly valued.

• Freshers with excellent English and high attention to detail are also encouraged to apply.

Education:

• Minimum: Bachelor’s degree (in any discipline).

• Recent graduates with strong English speaking skills and critical thinking may also be considered.

Probation Period: We have a one month of probation period where you will receive 50% of the agreed salary. Upon successful completion of your probation period you will be paid the full salary.

Employee Benefits

• Annual performance bonuses and salary increments

• Generous casual and sick leave policy

• Yearly 2 festival bonus

• Health Insurance

• Professional certification support

• Yearly holidays according to Bangladesh and the US calendar

• Leadership training directly from the CEO (monthly)

• Relocation opportunities to our California headquarters

Ray Advertising is searching for an Affiliate Manager to join our team in a REMOTE/ WORK FROM HOME opportunity. 

This position involves the Night Shift from Monday to Saturday, 6 PM to 3 AM BD Time and the shift timing is NON-NEGOTIABLE.

About Us

Ray Advertising, a distinguished performance marketing agency, was founded in 2020 in Redding, California. Over the years we have emerged as a leading high-performance advertising network specializing in Pay Per Call, affiliate marketing, and lead generation. Our Pay Per Call service, consistently ranked #1, offering unmatched volume and quality for advertisers. Our media buyers excel in affiliate marketing, forging strong relationships with major brands in insurance, home services, finance, legal, mass tort, nutra, and more.

Our vision and mission

Our vision is to provide unmatched quality and volume in pay per call, and constantly deliver high-performance affiliate marketing and lead generation solutions. We aim to empower our clients with innovative, results-driven strategies that build long-lasting client relationships and drive sustainable growth across our verticals. Our company's mission is to keep our reputation as the number 1 hub for pay-per-call networks in the world as we are now, and utilize our portfolio of strategies to excel in our offerings in the fields of lead generation and affiliate marketing. 

Position Overview

Ray Advertising, a globally recognized performance marketing agency specializing in Pay Per Call, affiliate marketing, and lead generation, is seeking an experienced Affiliate Manager to join our growing team. This individual will be responsible for managing and expanding our affiliate partnerships, driving performance across multiple verticals (insurance, home services, finance, legal, mass tort, and nutra), and ensuring the successful execution of our affiliate marketing strategies.

The ideal candidate must have a deep understanding of affiliate marketing best practices, lead generation, and trends, along with hands-on experience in call tracking tools like Ringba and affiliate tracking/reporting platforms.

Key Responsibilities

• Affiliate Program Management

• Identify, recruit, and onboard high-performing affiliates to expand the network.

• Build strong relationships with affiliate partners to ensure retention and engagement.

• Negotiate competitive payout terms with affiliates.

• Campaign Optimization

• Monitor affiliate performance metrics to ensure optimal performance.

• Optimize campaigns based on data-driven insights and industry benchmarks.

• Ensure compliance with legal, ethical, and brand guidelines across all affiliate campaigns.

• Develop and execute lead generation strategies specific to the Pay Per Call industry.

• Tracking and Reporting

• Utilize affiliate tracking and reporting tools to monitor program success and generate performance reports.

• Leverage call tracking software such as Ringba to analyze and optimize call-based campaigns.

• Market Analysis and Strategy

• Stay updated on affiliate marketing trends, networks, and emerging technologies.

• Conduct competitive analysis to identify opportunities for growth and differentiation.

• Develop and execute strategic initiatives to improve affiliate acquisition and retention.

Required Knowledge and Skills

Key Capabilities:

• In-depth understanding of affiliate marketing best practices, networks, and industry trends.

• Strong negotiation and relationship management skills.

• Exceptional problem-solving and analytical abilities.

• Solid knowledge of compliance requirements and risk management in affiliate marketing. 

• Ability to build and nurture long-term partnerships with affiliates.

• Expertise in scaling affiliate programs for global audiences.

• Experience with these verticals are highly desired: insurance, home services, finance, legal, mass tort, and nutra

• Strong understanding of CPA/CPL/CPS/CPC/ RevShare models and affiliate platforms

• Ability to integrate affiliate marketing strategies with broader business goals.

Technical Skills

• Call Tracking Software: Hands-on experience with tools such as Ringba is highly desirable.

• Reporting and Analytics: Strong ability to use Google Analytics, Tableau, or similar tools for data-driven decision-making.

• Lead Generation Expertise: Knowledge of PPC strategies and their integration with affiliate marketing.

• CRM: Salesforce, HubSpot or similar

Soft Skills

• Fluency in spoken and written English is mandatory.

• Ability to work independently and as part of a team.

• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.

• Adaptability to evolving industry demands and challenges.

Experience and Education

• Minimum 3 years of experience in pay per call industry.

• Recent graduates with strong English speaking skills and critical thinking may also be considered.

• Proven track record of managing successful affiliate campaigns.

Probation Period: We have a one month of probation period where you will receive 50% of the agreed salary. Upon successful completion of your probation period you will be paid the full salary.

Compensation & Other Benefits

• Competitive salary (20,000 - 30,000 BDT)

• Annual performance bonuses and salary increments

• Generous casual and sick leave policy

• Yearly 2 festival bonus

• Health Insurance

• Professional certification support

• Yearly holidays according to Bangladesh and the US calendar

• Leadership training directly from the CEO (monthly)

• Relocation opportunities to our California headquarters